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At Brown Refrigeration Inc we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
26 Reviews

Mary Ann Corpal-Clay
Located in Memphis
Had a 2pm appt, however John called and came at 9am. Finished in an hour. Professional, courteous and knowledgeable. Excellent hire Larry Brown!
Service: System Repair
Becky Nieman
Located in Memphis
Great service! John always does a great job!!!
Service: Preventive Maintenance
Harry Centella
Located in Germantown
John Casby did a professional job on my spring checkup followed all COVID protocols a true good technician
Located in Collierville
Michael diagnosed and solved a problem with our 2 Nest thermostats over the phone. He took lots of time with us and made sure it was up and running before getting off the phone. Very professional and helpful!
Clemente Butts
Located in Mphs
Professional. On time. Great service. John explain everything to me in a way that I would understand. I highly recommend their service. no need for me to ever call anyone else. I am a business owner. I was left hanging with two other companies. One even came out and didn't return. But John came right on in and went to work. Thank you!
Service: System Repair
Located in Memphis
John Casby did a great job, was so nice!! We highly recommend him! Thanks so much!
Service: Preventive Maintenance
Patti Morris
Located in Germantown
We have been with Brown for almost twenty years! They are very efficient and professional as well as friendly and just down to earth nice people!! Even though they dont do plumbing continue with them as all good people that you would want in your home!
Service: Preventive Maintenance
Mark Loden
Located in Germantown
Recently John came out to do my semi-annual service. He gave me a compete review of what he did and even cleaning out a wasp nest in the unit. Love BRI!
Service: Preventive Maintenance
Joseph K Woitesek
Located in Horn Lake
excellant service i
Service: Preventive Maintenance
Joseph Thweatt
Located in Cordova
John is knowledgeable, polite, and efficient. Additionally, he was on time -- having called beforehand to tell us he was on his way. I have used Brown Refrigeration for years and have always been pleased with their work.
Service: Preventive Maintenance
Gary Lowry
Located in Bartlett
My AC stopped cooling late 9/10. Have been using Brown for 25 plus years. Called at 8:00 this morning thinking it might be Monday to get service. Was told they'd be here this afternoon. John got to my house @ 1:30 and went right to work. I have a very old unit and was concerned I was looking at a compressor at a minimum. Within 5 minutes John tells me it's just the capacitor and had it replaced within 15 more minutes. Paid my bill and it's now an hour since John arrived and it's 72 degrees in the house. You simply can't get better service. I grew up in construction so I know quality. Brown Refrigeration is as good as it gets. Professional, courteous and outstanding techs.
Service: System Repair
Maratha Young
Located in Memphis
The team was very professional and did great job. Michael M went out of his way by replacing very old filter and ensuring that I learn how to change.
Service: New System Installation
Tom Phillips
Located in Lakeland
CJ, came out to my home yesterday and replaced a condenser fan motor. He is a real professional. Thank you so much.
Service: System Repair
Steve Lebaroff
Located in Cordova
John Casby and his associate, Nick, were out to my house to service my air conditioning unit. Both gentlemen were extremely courteous and professional. John seemed very knowledgeable and answered all my questions. Then performed their tasks well and were quick and efficient. Would highly recommend Brown Refrigeration for both installation and service.
Service: Preventive Maintenance
David Goberish
Located in Germantown
One word describes John Casby: outstanding! Keep up the great work.
Service: Preventive Maintenance
Linda Foster
Located in Memphis
Service Tech - John Casby
Service: Preventive Maintenance
Eugene Wright
Located in Memphis
My Brown Refrigeration technician, Mr John Casby was very, very professional in every area in dealing with tuning up my air conditioner. every thing that needed tobe done to get my conditioner ready for running he did it and he answer all of my questions.Iwas very pleased with his service today.
Service: Preventive Maintenance
Theresa J Brock
Located in Millington
John Casby was very helpful and polite in suggestions for system maintenance.
Service: New System Installation
Located in MARSHALL
I don't do Facebook so I hope this is okay. John Casby (sp?) was my service technician yesterday and did an excellent job. I have been a customer for a couple of decades now and always find BRI's folks exceptional (from my very first experience with them!). It's actually a pleasure to have them come.
Service: Preventive Maintenance
Judy Pettit
Located in Memphis
Larry, your employee, John Casby, serviced my a/c unit yesterday. He was professional and efficient. I was well pleased with him.
Rebecca B.
Located in Germantown
Paul diagnosed two problems over the phone for me and saved me a lot of money. He was very professional. Highly recommended!
Service: System Repair
Michael Skorich
Located in Bartlett
I’ve been a customer of theirs for over 10 years, & I always get great service & straight forward answers.
Service: Annual service of my two Trane furnaces
Located in Memphis
We purchased a Trane system to include Heating and Air Conditioning from Brown Refrigeration. It was easy to get a price for the products we requested and they provided information about each that allowed me to choose what I wanted. The installation was quick and professional. Their employees were considerate of my requirement. I would definitely recommend Brown Refrigeration and intend to use them for the yearly services. Don Memphis, Tn.
Service: Trane System
Located in Lakeland
My family got a new Trane system from Brown Refrigeration. The service tech was very helpful, to help me understand my issues and what it would cost to fix. He also gave me the options to get someone out to give us a price on new system. We went with the New TRANE System due the age and the money we have put into it. The installation team was very professional and we love our new system. Thanks again
Service: We got a new system
Located in Hernando
If you need true service STOP. Call Larry Brown now. I had a three yr nightmare do to Calitas heat/air. Called Airman and Conway both gave me estimates of over $21,000. There units were rheem and carrier with 80% eff. And seer rating of 14. Larry gave me a PRICE that was very much lower with Trane units of 95% eff. and seer of 16 with duct work new plumbing new vents new thermostat ALL NEW which the others were NOT. Browns team are very professional well mannered clean and knowledgeable. So don't B-S your home CALL BROWN. Thank you Mr. Brown and team for a job WELL DONE. 
Service: Two xc95 trane furnace two i16 air conditioners
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