Reviews

Billy was professional, on time, and very thorough.

I work at Orangetheory Fitness in east Memphis. They maintain our A/C. Billy our technician is so nice and professional. He does such a thorough job and always has a smile on his face. We will never use anyone other than Brown!

John Casby is by far the most knowledgeable person in the HVAC industry. He came out and checked my unit out. He diagnosed some issues and broke things down and explained them in a way in which I could understand. I would highly recommend this company.

I called at 8 AM and my call was answered promptly. Service was arranged for later that day. Technician arrived on time and was thorough, polite, and respectful. Highly recommend this company!

Billy Green was great! Very competent, affable and professional. Handled our issue, answered our questions and reaffirmed why we have been using Brown Refrigeration for years.

Billy was quick, efficient, and professional. Air was working within minutes of arrival. GREAT JOB

The technicians were very professional, timely and did a great job cleaning our AC. Would definitely use Brown Refrigeration again!

John Casby is very professional, knowledgeable, polite, and informative. He is diligent and conscientious about his work. He gives an accurate assessment about what needs to be done and instills confidence in his customers that he has provided them with the best service as exemplified by the cool air that ensues. I am so grateful that he was the one who received my service call, especially after his help last year. When I was unable to find an electrician, he recommended one who came right out and got my electrical problem solved so that John Casby could get my AC running again. Thanks for sharing your expertise with others, especially during this pandemic!

Gregory C. Did a wonderful job repairing my service quickly.I would refer him to others also, he's professional an respectful over all I would give him 10 if I could.

Greg C did an excellent job in getting my A/C working again. A very professional man. I will use your service again.

Billy was awesome. He explained the service and maintenance program. I love this company.

Larry Brown's employees are extremely qualified and professional as exemplified by CJ today. If you want professional work done on your HVAC systems at a reasonable price, give them a call. They stand by their work. I have used their services for over 20 years and their annual maintenance continue to keep everything in great shape.

John called before his arrival. When he arrived, he knew where to go because he came out last year to perform preventive maintenance on my furnaces. As usual, John was very professional. When he finished, John explained to me just what was done, any repairs if any (none were required) and finally the invoice. Larry Brown's employees are great. Polite, professional, and great prices. If you want professional work done on your HVAC systems at a reasonable price, call Larry. They stand by their work. Great company.

Taylor, and Brayden came out to do a duct cleaning of my ducts and they did a fantastic job. They showed me how their system worked in removing the crud in the returns and ducts. Spent 6 hours cleaning. Very professional. I would highly recommend these guys to clean your ducts. They are coming back next week to do a fall cleaning on my heating system.

Teresa Brown, who I'm assuming took my request for service Monday 7/12/2021.. made an immediate assessment of my needs and sent a tech Billy Green tor repairs. Mr. Green was very courteous and after consulting with owner, Larry Brown made the needed repair. Thanks to each of you for your professionalism.

Had a 2pm appt, however John called and came at 9am. Finished in an hour. Professional, courteous and knowledgeable. Excellent hire Larry Brown!

Great service! John always does a great job!!!

John Casby did a professional job on my spring checkup followed all COVID protocols a true good technician

Michael diagnosed and solved a problem with our 2 Nest thermostats over the phone. He took lots of time with us and made sure it was up and running before getting off the phone. Very professional and helpful!

Professional. On time. Great service. John explain everything to me in a way that I would understand. I highly recommend their service. no need for me to ever call anyone else. I am a business owner. I was left hanging with two other companies. One even came out and didn't return. But John came right on in and went to work. Thank you!

John Casby did a great job, was so nice!! We highly recommend him! Thanks so much!

We have been with Brown for almost twenty years! They are very efficient and professional as well as friendly and just down to earth nice people!! Even though they dont do plumbing continue with them as all good people that you would want in your home!

Recently John came out to do my semi-annual service. He gave me a compete review of what he did and even cleaning out a wasp nest in the unit. Love BRI!

excellant service i

John is knowledgeable, polite, and efficient. Additionally, he was on time -- having called beforehand to tell us he was on his way. I have used Brown Refrigeration for years and have always been pleased with their work.