Reviews
At Brown Refrigeration Inc we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 51 Reviews
John Mullikin
09/09/2024
Located in Collierville
09/09/2024
Located in Collierville
I just wanted to take a moment to express my appreciation for your outstanding service. From Jasmines timely call letting me know they were on the way to Bradyn and Kendall handling my Fall maintenance. Your team consistently demonstrates exceptional expertise ensuring that our refrigeration system runs smoothly and efficiently. Their attention to detail is outstanding. I appreciate knowing my HVAC needs are in such capable hands. Thank you for your teams professionalism and dedication!
Service: Preventive Maintenance
S & T Harris
07/25/2024
Located in Memphis
07/25/2024
Located in Memphis
We had the pleasure of receiving excellent installation service with personable, accommodating, and pleasant customer handling by both Terry & Caleb.Our questions were answered with patience and kindness. They were mannerable and polite. They worked diligently and carefully and didn't leave until they had completely cleaned up after themselves. Because this all started with the professional Sales Manager displaying wonderful interpersonal skills and selling us a unit by accurately explaining why we needed the unit and the total cost. That team effort of both sales, install crew and even having the pleasure of meeting the owner has caused Brown Refrigeration to secure us as a long-term customer.
Service: New System Installation
Anita Chandler
05/15/2024
Located in Bartlett
05/15/2024
Located in Bartlett
I reached out to Browns for a broken thermostat on one HVAC unit and another unit not cooling. The thermostat was damaged when a picture fell off the wall hitting it along the way. Ed York replaced the shattered one the same day I called. Bill Kellum helped him locate a broken wire and the house was comfortable again. Bill also looked at the out of date unit and determined that it would be best to replace it. Weve known it was coming, and will be glad to know we dont have to worry about it going forward. Im very pleased by the professionalism of Browns Ref. and am happy to secure a maintenance contract to make our lives even more worry free.
Harold
06/23/2023
Located in Collierville
06/23/2023
Located in Collierville
Ive utilized Brown Refrigeration exceptional service for over 15 years. Paul Smith who is a model asset for the company, he always shows up with a great deal of enthusiasm. He has what it takes to ensure you made the right choice - knowledgeable, efficient and highly effective in getting the job done right.
Service: System Repair
Reatha James
05/31/2023
Located in Memphis
05/31/2023
Located in Memphis
Outstanding. It is actually a joy to interact with any of the Brown team as I have found them all to be exceptional. Mr smith today was no exception: Punctual, professional, knowledgeable, efficient, and very courteous. Simply the best!
Service: Preventive Maintenance
Clinton
04/20/2023
Located in Memphis
04/20/2023
Located in Memphis
Im so pleased with Pauls work. He arrived on time when he said he would. He was very considerate of my home. Paul placed drapes on the carpet, provided an estimate of how long the install would take. He finished working that time frame. He remained to make certain there wasnt a leak before leaving. I recommend him without reservation.
Service: New System Installation
Shellie Collins
08/11/2022
Located in Memphis
08/11/2022
Located in Memphis
I work at Orangetheory Fitness in east Memphis. They maintain our A/C. Billy our technician is so nice and professional. He does such a thorough job and always has a smile on his face. We will never use anyone other than Brown!
Service: Preventive Maintenance
Jonathan L Reburn
08/04/2022
Located in Millington
08/04/2022
Located in Millington
John Casby is by far the most knowledgeable person in the HVAC industry. He came out and checked my unit out. He diagnosed some issues and broke things down and explained them in a way in which I could understand. I would highly recommend this company.
Service: Preventive Maintenance
Sandra D Sargent
06/24/2022
Located in Memphis
06/24/2022
Located in Memphis
John Casby is very professional, knowledgeable, polite, and informative. He is diligent and conscientious about his work. He gives an accurate assessment about what needs to be done and instills confidence in his customers that he has provided them with the best service as exemplified by the cool air that ensues. I am so grateful that he was the one who received my service call, especially after his help last year. When I was unable to find an electrician, he recommended one who came right out and got my electrical problem solved so that John Casby could get my AC running again. Thanks for sharing your expertise with others, especially during this pandemic!
Service: System Repair
John Mullikin
11/12/2021
Located in Collierville
11/12/2021
Located in Collierville
Larry Brown's employees are extremely qualified and professional as exemplified by CJ today. If you want professional work done on your HVAC systems at a reasonable price, give them a call. They stand by their work. I have used their services for over 20 years and their annual maintenance continue to keep everything in great shape.
Service: Preventive Maintenance
STEVE ZISK
10/18/2021
Located in EADS
10/18/2021
Located in EADS
John called before his arrival. When he arrived, he knew where to go because he came out last year to perform preventive maintenance on my furnaces. As usual, John was very professional. When he finished, John explained to me just what was done, any repairs if any (none were required) and finally the invoice. Larry Brown's employees are great. Polite, professional, and great prices. If you want professional work done on your HVAC systems at a reasonable price, call Larry. They stand by their work. Great company.
Service: Preventive Maintenance
Stephen W Zisk Jr
10/11/2021
Located in EADS
10/11/2021
Located in EADS
Taylor, and Brayden came out to do a duct cleaning of my ducts and they did a fantastic job. They showed me how their system worked in removing the crud in the returns and ducts. Spent 6 hours cleaning. Very professional. I would highly recommend these guys to clean your ducts. They are coming back next week to do a fall cleaning on my heating system.
Service: Preventive Maintenance
Mary Ann Corpal-Clay
07/13/2021
Located in Memphis
07/13/2021
Located in Memphis
Teresa Brown, who I'm assuming took my request for service Monday 7/12/2021.. made an immediate assessment of my needs and sent a tech Billy Green tor repairs. Mr. Green was very courteous and after consulting with owner, Larry Brown made the needed repair. Thanks to each of you for your professionalism.
Service: System Repair
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